Frequently Asked Questions

What is your Return Policy?
At Bottomless Bricks, we want you to be fully satisfied with your purchase. Please review our return policy below:

1. New Sets
New sets can be returned within 30 days of purchase if they are unopened, in their original packaging, and accompanied by a receipt or traceable purchase history through a customer account.

2. Used Sets
Used sets may be returned within 30 days, provided they are unopened. Once a used set or any bags within it have been opened, the item is no longer eligible for return. However, it may be considered for Buy-Sell-Trade. For more details, please refer to our Buy-Sell-Trade Policy.

3. Individual Minifigures
Individual Minifigures cannot be returned once they leave the store. However, they may be eligible for exchange per our Buy-Sell-Trade Policy.

We reserve the right to deny a return if the item does not meet these requirements. Please contact us with any questions regarding our return policy.

Can I come in and play? How much does that cost?
Although we have an area for parties and events, that space is not open for people to drop-in and play. We hope you'll check out our Calendar of Events or find out more about our Birthday Parties. 

My set is missing a piece. How do I get the missing part?
If you purchased a brand new set, the we recommend contacting LEGO Customer Service to let them know. They will usually send you the missing part for free. 
If you purchased one of our boxed pre-owned sets, and you are missing a piece, please email us and we will get the part to you.
Our pre-built sets are sold "as-is". That means we have inspected it to ensure it's as complete as possible. Some sets are sold without Minifigures or missing accessories and are priced accordingly. 

Do you sell Gift Cards?
Yes. You can purchase Gift Cards online or in store. To purchase online, visit our Shopping page and scroll to the bottom. If you purchase a Gift Card in the store, we package it in a small gift bag with a Bottomless Bricks bracelet and sticker; perfect for a last minute gift!

Do you ship?
Although we don't have the option to ship on our website, we do have the ability to ship within the continental US. If you would like an item shipped to you, please send us a message HERE. Please include the item(s) you would like and the address where you would like them shipped. We will respond with a shipping quote and can invoice you for the item and shipping cost.

Is the birthday party deposit refundable?
The $100 deposit for birthday parties is refundable up until 14 days before the party is scheduled. 

I heard the store is owned by a LEGO Master. Is that true?
Yes! Bottomless Bricks was founded by Erin Laundry who was a contestant on the TV show LEGO Masters (Season 3) as part of the Massachusetts Moms team. 

Do you Host events off-site?
Yes! We've hosted events at schools, libraries, community centers and more. We can work with your organization to curate an event for builders of any age and experience level.

What is your Privacy Policy?
Our online Privacy Policy can be found here.